Store Policies

Terms & Conditions

Guidelines regarding our custom cakes, artisan bakes, gift hampers, and doorstep delivery services.

Last Updated: September 2026

Welcome to Shivani's Bake Box. By ordering our freshly baked custom cakes, pastries, gift hampers, and grazing boards, you agree to the following terms designed to ensure the highest quality of our handcrafted products.

1. Custom Cake Orders & Design Variations

All our cakes and artisanal bakes are handcrafted to order. While we make every effort to match reference photos or color palettes provided by you, minor artistic variations may occur since every piece is uniquely baked and decorated by hand. Advance notice is required for multi-tier or complex custom designs.

2. Food Allergies & Dietary Disclaimers

Our kitchen handles ingredients including dairy, nuts, wheat/gluten, eggs, and soy. While we take utmost care to prevent cross-contamination, we cannot guarantee that any product is 100% allergen-free. Customers with severe food allergies consume our products at their own discretion.

3. Storage & Shelf Life

Due to the fresh and preservative-free nature of our baked goods:

  • Cream cakes, jar desserts, and perishable items must be refrigerated immediately upon delivery and consumed within 48 hours.
  • Dry cookies, artisanal crackers, and sealed gift hampers should be stored in cool, dry places away from direct sunlight.

4. Delivery & Transport Care

We provide careful doorstep delivery across Jaipur. Cakes—especially multi-tier or delicate structures—require careful handling during transport. Once the order is successfully handed over at the delivery location or to your designated pickup person, shivanibakebox.in is not liable for damages caused by improper handling, storage, or transport.

5. Cancellations, Changes & Refunds

Because our baked goods and grazing boards are perishable and custom-made:

  • Order cancellations or major modifications must be requested well in advance before preparation begins.
  • Refunds or exchanges are not applicable once the baking process has started or the product has been delivered, unless there is a verifiable quality defect on our end reported immediately upon receipt.

6. Customer Support

Have questions regarding custom orders, dietary adjustments, or delivery slots? Reach out to us via email at support@shivanibakebox.in or WhatsApp us directly at +91 63670 35900.